Política de reembolso

30-Day Trial

GUGOIS provides a 30-day trial on all electric bikes. To return an ebike that is not defective or damaged, you must contact GUGOIS within30 days of your receipt of the ebike. The ebike must have less than 10 miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be in the same packaging and condition that you receive it and must include all items that were inside the box (charger, keys, hardware, etc.). For non-quality issues, a 20% processing fee will be applied. The customer is also responsible for the return shipping cost of $300. You must receive prior authorization and a prepaid return shipping label from GUGOIS. Any warranty issues must be resolved prior to process a return. Returns are not allowed after 30 days of the delivery date or have more than 10 miles on the odometer.

ACCESSORY AND REPLACEMENT PARTS

Returns are not allowed for any purchase of accessories or replacement parts.

REFUNDS

Any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value.

Refunds will be made after the ebike is received and inspected by our warehouse.

PROCESS

Please ship all approved returns using the shipping label provided during the return merchandise authorization process. Any unauthorized returns are not covered by GUGOIS.

HOW CAN I REQUEST A RETURN?

Please contact us at WILDEWAY on service@gugoisebike.com with the following information:

1. Purchase Site

2. Order Number/Receipt

3. Serial Number of the scooter/bike

4. Photos/videos showing the condition of the ebike (Odometer, packaging, parts, accessories, etc.)