FAQS

Our warehouse is located in California USA, and processes orders within 1-2 business days. The shipping time 3-7 business days.

Free shipping includes the 48 contiguous states but not Alaska, Hawaii, Puerto Rico, andother U.S. territories.

All GUGOIS e-bikes have passed UL 2849 certification electric bicycle electrical system safety standard, which covers product safety, battery management system (BMS), and functional safety assessment requirements.

We believe the assembly of the bike is quite straightforward, and generally takesaround 15-25 mins to put it together. Please watch this video to see how to assemblethe Ebike.

Although the GUGOIS e-bike is IPX65 waterproof, please keep in mind that long-term riding in heavy rain will affect the life of the battery and reduce traction, so please ride caution.

Electric bikes require regular maintenance, just like any other type of bicycle. This includes things like changing the oil, checking the brakes, and inflating the tires. It is also important to keep the battery charged and to inspect the bike for any damage.